60% of Indonesians prefer biometric authentication when engaging with brands online.

44% of Indonesians prefer passkeys when engaging with brands online.

74% of Indonesians said government regulation of AI is incredibly important (the highest rate).

In Indonesia, 50% of respondents reported high levels of concern about identity theft or fraud.

Looking ahead, 59% of Indonesians expect to increase their RTP usage in the next 12 months. This expected increase of 59% is well above the global average of 44%.

More than half (56%) of consumers in Indonesia identified having better fraud detection systems as the most important action banks can take to protect them from scams.

Most Indonesians (93%) trust the security of RTP processes. This trust level of 93% is significantly above the global average of 73%.

66% of Indonesians reported exposure to messages from scammers.

57% of Indonesians said friends or family members had been scammed.

One in four (23%) Indonesian consumers reported losing money to scams via RTP.

97% of consumers in Indonesia have received RTP.

70% of Indonesians stated they would view their bank more positively if it intervened in real time to prevent a suspected scam payment

99% of Indonesian consumers have sent RTP.

The share of high-value scam losses exceeding Rp 70 million (USD$4,300) has risen to 8% in 2024.