58% of IT professionals shared that they spend half or more of their work week on tickets resolving end-user requests.

March 5, 2025

58% of IT professionals shared that they spend half or more of their work week on tickets resolving end-user requests. — This cybersecurity statistic was published by Auvik in March 2025. The original data appears in IT trends 2025. For the full methodology and detailed findings, refer to the original report.

Source

View Original Report

Published on 3/5/2025

Share or Copy this stat

Frequently Asked Questions

What does this statistic say?

58% of IT professionals shared that they spend half or more of their work week on tickets resolving end-user requests. This data was published by Auvik.

Where does this data come from?

This statistic comes from IT trends 2025, published by Auvik on March 5, 2025. You can view the original report at https://www.auvik.com/franklyit/reports/it-trends/.

What cybersecurity topics does this cover?

This statistic was published by Auvik. Browse more statistics from Auvik.

CYBERSTATS

58% of IT professionals shared that they spend half or more of their work week on tickets resolving end-user requests.

Source

Share or Copy this stat

Frequently Asked Questions

Want More Statistics Like This?

Related Statistics

60% of IT professionals expressed feeling burnt out by their work.

Integrating AI and automation is seen as critical to attracting, supporting, and retaining IT talent.

84% of IT professionals are highly satisfied with corporate management’s support for IT initiatives, except when it comes to their understanding of AI and security risks.

78% of IT professionals report work stressors prevent them from upskilling.

Nearly 50% of MSPs report more than 10 network tools in use.

85% of IT professionals support remote workers at least part of the time.

Stay Ahead of Cyber Threats