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65% of organizations intend to use AI agents to manage security-related help desk tickets within the next year.

May 27, 2026

65% of organizations intend to use AI agents to manage security-related help desk tickets within the next year. — This cybersecurity statistic was published by Semperis in May 2026. It covers topics including Help Desk Automation, AI Adoption, Access Management. The original data appears in The State of Identity Security in the AI Era. For the full methodology and detailed findings, refer to the original report.

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Published on 5/13/2026

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Frequently Asked Questions

What does this statistic say?

65% of organizations intend to use AI agents to manage security-related help desk tickets within the next year. This data was published by Semperis and covers Help Desk Automation, AI Adoption, Access Management.

Where does this data come from?

This statistic comes from The State of Identity Security in the AI Era, published by Semperis on May 27, 2026. You can view the original report at https://www.semperis.com/the-state-of-identity-security-in-the-AI-era/.

What cybersecurity topics does this cover?

This statistic relates to Help Desk Automation, AI Adoption, Access Management. Browse more statistics on Help Desk Automation or from Semperis.

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