Fewer than 50% of hotels have deployed advanced defenses like vulnerability scanning, automated data backups, or integrated ransomware protection.

30% of hotels do not have plans to outsource to a managed security service provider (MSSP)

72% of hotel IT and security executives identified payment systems and point-of-sale (POS) technology as the most vulnerable guest-facing technology.

56% of hotel IT and security executives identified guest Wi-Fi as a most vulnerable guest-facing technology.

16% of hotel IT and security leaders struggle to fill cybersecurity job vacancies.

48% of hotel IT and security executives are not confident in their staff's ability to reliably identify and respond to sophisticated AI-driven cyberattacks and deepfakes.

26% of hotel IT and security leaders report limited in-house cybersecurity expertise.

82% of North American hotels were hit with a successful cyberattack during summer 2024.

22% of hotel IT and security executives admitted that cybercriminals outpace their teams.

34% of hotel IT and security executives identified front desk systems as a most vulnerable guest-facing technology.

Top hotel attack methods include data breaches exposing sensitive guest PII (46%), phishing attacks (40%), and guest Wi-Fi network compromise or misuse (38%).

Last summer, 44% of hotels experienced more than 12 hours of downtime due to an attack.

34% of hotel IT and security leaders are worried about POS system attacks disrupting in-person transactions.

The most likely business impacts of a cyberattack on a hotel include reputational damage from negative reviews (66%), financial losses (46%), lawsuits (42%), lower occupancy (32%), and higher insurance premiums (30%).

70% of hotels are investing in firewalls.

In 2023, two hospitality companies attacked by Scattered Spider.

Sectors like social media (28%), hospitality (22%), and automotive (13%) face a steeper path to consumer confidence regarding data trust

The retail & hospitality industry saw the highest third-party breach rate at 52.4%.