82% of North American hotels were hit with a successful cyberattack during summer 2024.

22% of hotel IT and security executives admitted that cybercriminals outpace their teams.

34% of hotel IT and security executives identified front desk systems as a most vulnerable guest-facing technology.

Top hotel attack methods include data breaches exposing sensitive guest PII (46%), phishing attacks (40%), and guest Wi-Fi network compromise or misuse (38%).

Last summer, 44% of hotels experienced more than 12 hours of downtime due to an attack.

34% of hotel IT and security leaders are worried about POS system attacks disrupting in-person transactions.

The most likely business impacts of a cyberattack on a hotel include reputational damage from negative reviews (66%), financial losses (46%), lawsuits (42%), lower occupancy (32%), and higher insurance premiums (30%).

70% of hotels are investing in firewalls.