The leading motivations for working with a managed service provider (MSP) for SMBs are a fear of cyberattacks (52%) and a sense of responsibility to customers and stakeholders (40%).

7.9% of Managed Service Providers (MSPs) reported that they had fully implemented baselines.

28.8% of Managed Service Providers (MSPs) have already experienced a client data loss event that could have been prevented with a dedicated solution.

11.5% of Managed Service Providers (MSPs) were not aware of adoption hurdles to fully implementing Microsoft 365 baselines.

16.6% of Managed Service Providers (MSPs) identified a lack of tools as a barrier to fully implementing Microsoft 365 baselines.

30.7% of Managed Service Providers (MSPs) identified understanding and keeping track of Microsoft best practice settings as a top pain point when managing Microsoft 365.

10.3% of Managed Service Providers (MSPs) stated that fully implementing Microsoft 365 baselines was not a priority.

36.5% of Managed Service Providers (MSPs) identified enforcing consistent security baselines across tenants as a top pain point when managing Microsoft 365.

28.5% of Managed Service Providers (MSPs) identified limited visibility into identity threats, risky users, and privileged access as a top pain point when managing Microsoft 365.

46% of organizations cite enhanced security as their top reason for engaging Managed Service Providers (MSPs).

Auditing and reporting for compliance and regulatory requirements consumes 28.5% of Managed Service Provider (MSP) technician time.

Monitoring and mitigating phishing attacks consumes 9.6% of Managed Service Provider (MSP) technician time.

Nearly 29% of Managed Service Providers (MSPs) have experienced a preventable client data loss event that could have been avoided with a dedicated backup solution.

28% of Managed Service Providers (MSPs) only revisit applied Microsoft 365 baselines after an incident, indicating lagging security maturity.

40% of Managed Service Providers (MSPs) say operational complexity and lack of integrated tooling are their biggest operational barriers in Microsoft 365 management.

~60% of Managed Service Providers (MSPs) say Microsoft 365 powers more than 80% of their client base.

Investigating and responding to security alerts and incidents consumes 26.6% of Managed Service Provider (MSP) technician time.

Other security tasks consume 3.1% of Managed Service Provider (MSP) technician time.

23.4% of Managed Service Providers (MSPs) identified a lack of automation for repetitive administrative and security tasks as a top pain point when managing Microsoft 365.

20.4% of Managed Service Providers (MSPs) identified handling compliance and regulatory requirements (e.g., policy drift) as a top pain point when managing Microsoft 365.