45% of MSPs who reported BYOD-related security incidents cite credential theft or account compromise as a cause

45% of US-based managed service providers report that multiple clients raised concerns about the security or data-exposure risks of employee-owned devices in the past 12 months

65% of US-based managed service providers report that at least one client asked for help addressing the security or data-exposure risks of employee-owned devices in the past 12 months

42% of MSPs who reported BYOD-related security incidents report email or messaging compromise, primarily phishing

40% of MSPs report that clients ask them to define or review BYOD policies

92% of MSPs say they can see a path to offering BYOD services

36% of MSPs prefer to offer BYOD services as an optional add-on to existing services

50% of MSPs report that clients want help implementing technical controls for BYOD

55% of MSPs report at least one BYOD-related security incident in the past 24 months

There is a 55 percentage point gap between corporate laptop monitoring (79%) and employee-owned device monitoring (24%) among MSPs

29% of MSPs who reported BYOD-related security incidents report lost or stolen devices as a cause

46% of MSPs report that clients ask for best-practice BYOD recommendations

The leading motivations for working with a managed service provider (MSP) for SMBs are a fear of cyberattacks (52%) and a sense of responsibility to customers and stakeholders (40%).

Monitoring and mitigating phishing attacks consumes 9.6% of Managed Service Provider (MSP) technician time.

7.9% of Managed Service Providers (MSPs) reported that they had fully implemented baselines.

Patching and updating systems consumes 13.9% of Managed Service Provider (MSP) technician time.

28.8% of Managed Service Providers (MSPs) have already experienced a client data loss event that could have been prevented with a dedicated solution.

11.5% of Managed Service Providers (MSPs) were not aware of adoption hurdles to fully implementing Microsoft 365 baselines.

Auditing and reporting for compliance and regulatory requirements consumes 28.5% of Managed Service Provider (MSP) technician time.

16.6% of Managed Service Providers (MSPs) identified a lack of tools as a barrier to fully implementing Microsoft 365 baselines.