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36% of consumers delay engagement or look for alternative channels when access feels too slow or intrusive

May 27, 2026

36% of consumers delay engagement or look for alternative channels when access feels too slow or intrusive — This cybersecurity statistic was published by Thales in May 2026. It covers topics including Consumer, Consumer Behavior, Privacy. The original data appears in 2026 Digital Trust Index. For the full methodology and detailed findings, refer to the original report.

Source

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Published on 3/31/2026

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Frequently Asked Questions

What does this statistic say?

36% of consumers delay engagement or look for alternative channels when access feels too slow or intrusive This data was published by Thales and covers Consumer, Consumer Behavior, Privacy.

Where does this data come from?

This statistic comes from 2026 Digital Trust Index, published by Thales on May 27, 2026. You can view the original report at https://cpl.thalesgroup.com/digital-trust-index.

What cybersecurity topics does this cover?

This statistic relates to Consumer, Consumer Behavior, Privacy. Browse more statistics on Consumer or from Thales.

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