IT professionals see their roles as 41% more complex compared to two years prior.

67% of IT professionals report at least moderate fragmentation in their IT environments.

83% of IT professionals agree AI is only as effective as the data it can see.

62% of IT professionals report difficulty trusting AI recommendations.

71% of IT professionals report needing to double-check AI outputs.

IT professionals see their roles as 52% more automation-driven compared to two years prior.

81% of IT professionals agree AI is changing how teams work more than how much they work.

61% of frontline managers say formal training is the most critical element for building AI skills.

59% of IT professionals say AI has added the responsibility of interpreting data and AI-driven insights.

AI agent usage occurs in IT (53%), Security (37%), Customer Service (34%), and Engineering (34%).

56% of IT professionals say AI has added the responsibility of designing intelligent AI-driven workflows.

65% of IT professionals report that AI reduces manual effort.

Fewer than 40% of C-suite leaders agree that formal training is the most critical element for building AI skills.

47% of IT professionals say AI has added the responsibility of evaluating and validating AI outputs.

61% of IT professionals report that AI provides faster root cause analysis.

71% of IT professionals say AI has made their role more demanding.

IT professionals see their roles as 47% more cross-functional compared to two years prior.

IT (38.24%) was the top industry targeted by phishing attacks in North America in 2025, followed by Financial Services (29.66%) and Internet Services (22.5%).

52% of enterprises report meaningful impact from agentic AI in IT.

PowerShell was the primary attack vector with 96,061 detections by Trellix, followed by Cobalt Strike with 85,986 detections targeting the IT-to-OT boundary.