Managing user access, permissions, and credential issues consumes 18.2% of Managed Service Provider (MSP) technician time.

October 16, 2025

Managing user access, permissions, and credential issues consumes 18.2% of Managed Service Provider (MSP) technician time. — This cybersecurity statistic was published by Syncro in October 2025. It covers topics including MSP, User access. The original data appears in 2025 Industry Survey on Microsoft 365 Management. For the full methodology and detailed findings, refer to the original report.

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Published on 10/16/2025

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What does this statistic say?

Managing user access, permissions, and credential issues consumes 18.2% of Managed Service Provider (MSP) technician time. This data was published by Syncro and covers MSP, User access.

Where does this data come from?

This statistic comes from 2025 Industry Survey on Microsoft 365 Management, published by Syncro on October 16, 2025. You can view the original report at https://syncromsp.com/resources/2025-msp-industry-survey.

What cybersecurity topics does this cover?

This statistic relates to MSP, User access. Browse more statistics on MSP or from Syncro.

CYBERSTATS

Managing user access, permissions, and credential issues consumes 18.2% of Managed Service Provider (MSP) technician time.

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